Request Support
Start with what you are seeing or hearing—not a diagnosis. Tell us what is affected, when it started, and what you have already tried. Our technical team will use that context to begin diagnostics.
Your request is saved in our support system, available to authorized Devincio staff, and relayed through Gmail so our team can review it. We do not sell your information. See our Privacy Policy.
Time-sensitive issue? Call 847.830.8120 to talk through the situation directly.
Existing clients can request support. We begin remotely where system configuration and network access allow; hands-on work is arranged under the applicable service agreement.
Not a client yet, or comparing care plans for a system we did not install? See the care plans or start a conversation instead of this form.
First, understand the issue.
Many system issues can be checked remotely before an on-site visit is needed. Tell us what happened, which rooms or devices are affected, and when the problem began.